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Q: How do I create an account?
A: Register as a new user on the following link, all you need is a valid email address. Don't forget to register for our newsletter so you keep upto date with our new products. Register
Q: How long does shipping take?
A: We ship using a next-day delivery service via Parcel Force. Monday to Friday
Q: What is your minimum order requirement?
A: Our minimum order requirement is £50 + VAT
Q: How much does shipping cost?
A: Shipping is £8.50 and free on all UK orders over £200 + VAT
Q: I have an account and have lost my email or password?
A: If you have lost your password, please click the forgot password link on the login page. Forgot Password. If you are unsure of the email you used for your account, please get in touch with us on 01503 505050
Q: How do I find out about new products and special offers?
A: The best way to find out about our latest arrivals and offers is to join our mailing list. Enter your email into the section on the footer of the site or call 01503 505050
Q: Do you offer a bespoke design service?
A: Yes, we offer an expert design service and a low minimum order requirement. Please contact us on 01503 505050 for further details
Q: What is the cut-off for same-day dispatch?
A: We can ship all orders received before 1 pm on the same day, Monday to Friday
Q: Can I place an order over the phone?
A: Yes, please call 01503 505050
Q: How do I pay for my order?
A: We accept the following payment methods using a secure, encrypted SSL checkout: Visa, Visa Debit, Visa Electron, Mastercard and Maestro
Q: Do you provide a tracking number?
A: All UK orders will receive an email from Parcel Force with a tracking number once your order has been shipped
Q: I've lost my tracking number?
A: Please get in touch with us on 01503 505050
Q: Can I make changes to my order?
A: If you need to change your order, please call 01503 505050 or email us at info@fjcollection.co.uk
Q: What is your return policy?
A: We offer a 60-day return policy if you have any issues.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Please see our shipping page for our international shipping rates and information on local taxes. Shipping and Returns
Q: Who do I contact if there's something wrong with my order?
A: Our team is here to help. If there's an issue with your order, please let us know. Please provide your name, email, or order number. Please describe the issue and send any available photos to info@fjcollection.co.uk
Contact Us
If you have any questions about our products or service, don't hesitate to get in touch with us on 01503 505050 or email us at info@fjcollection.co.uk